Terms of Service

1. Acceptance of terms

By accessing this site or engaging Quendral (“we,” “us,” “our”) for services, you agree to these Terms of Service. If you don’t agree, please don’t use the site or our services. This Site is owned and operated by Mohamed Ibrahim, operating as Quendral.

2. Intellectual property

All content on this site — including images, text, logos, documents, and downloadable files — is the property of Quendral and its creators. Any automation systems, landing pages, or websites we build for a client are governed by the ownership terms in that client’s Service Agreement — as a general rule, clients own their own domain and website content once built.

3. Description of service

Quendral provides AI automation services — including lead capture, automated follow-up, CRM setup, and AI voice receptionists — for home service and real estate businesses. Specific scope, pricing, and deliverables for any engagement are set out in a separate Service Agreement between Quendral and the client.

4. Acceptable use

As a user of this site, you agree not to:

• Use the site for any illegal purpose
• Harass or mistreat other users of the site
• Violate the intellectual property rights of Quendral or any third party
• Attempt to access systems or accounts you’re not authorized to access
• Act in any way that could be considered fraudulent
• Submit false information through our booking or intake forms

If we believe you are using the site illegally or in a manner that violates these Terms, we reserve the right to limit, suspend, or terminate your access.

5. Subscriptions, payments & refunds

Where a client purchases a recurring plan, the subscription automatically renews and is billed until we receive notice of cancellation. You may cancel at any time; upon cancellation, all future recurring payments stop immediately and access to services ends as of the cancellation date.

The one exception is the standalone website continuity plan: if you cancel an automation plan and elect to keep your website and lead-capture forms running on their own, that standalone plan carries a 6-month minimum commitment from its start date and cannot be cancelled before that term ends. This minimum applies only to the standalone continuity plan — automation plans themselves remain month-to-month as described above.

Payments already made prior to cancellation — including setup fees and any billed subscription periods — are non-refundable, and no partial refunds are issued for unused time within a billing period. If Quendral is unable to deliver a service as described due to an error on our part, we will work with the client to resolve the issue — which may include a partial credit toward future services — at our discretion, rather than a cash refund.

Accepted payment methods are processed securely through Stripe. By providing payment information, you authorize us to charge the agreed amount to that payment instrument on the agreed schedule.

6. Third-party services

Booking is handled through Calendly. Payments are processed through Stripe. Automated calls and texts may use Twilio and third-party voice AI providers. Transactional email is sent through Resend. These third parties have their own terms and privacy practices, which apply alongside ours when you use those features.

7. Consumer protection law

Where the Consumer Protection Act (Alberta) or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms will not limit your legal rights and remedies under that legislation. If there is a conflict between these Terms and that legislation, the mandatory provisions of the legislation apply.

8. Disclaimers & limitation of liability

Our services are provided “as is.” AI-driven systems (including call handling and automated messaging) include human-escalation fallbacks, but we can’t guarantee they will handle every interaction perfectly. To the fullest extent permitted by law, Quendral and its owner, agents, and affiliates are not liable for indirect, incidental, or consequential damages arising from use of our services or this site.

9. Indemnity

Except where prohibited by law, by using this site or our services you agree to indemnify and hold harmless Quendral and its owner, agents, and affiliates from any claims, losses, damages, or expenses (including legal fees) arising from your use of the site or your violation of these Terms.

10. Changes to these terms

We may update these terms from time to time. Material changes will be reflected by an updated effective date on this page.

11. Governing law & dispute resolution

These terms are governed by the laws of the Province of Alberta, Canada. If a dispute can’t be resolved through informal discussion, both parties agree to first attempt resolution through a neutral mediator before pursuing other remedies. Either party retains the right to bring an action in small claims court or for injunctive relief or intellectual property infringement at any time.

12. Severability

If any provision of these Terms is found invalid or unenforceable under applicable law, that provision will be removed and the remaining provisions will continue in full effect.

13. Contact

Questions about these terms: info@luminaeautomations.com or (403) 688-2364.